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Returns & Exchanges

 

RETURN & EXCHANGE POLICY

If you’re unhappy with your online order, we accept returns of items for up to 30 days after the shipment date in the same condition that you received them: unused, unworn, and unwashed. Refunds for merchandise returned within the eligible time period will be credited to your original payment method except for purchases made with a gift card. Gift card purchases will be credited with a replacement gift card of the same value. Products must be returned in original packaging along with the original invoice or another form of proof of purchase.


Sorry, but we can’t offer you a refund or exchange if:

  • More than 30 days have passed since your purchase
  • An item is not in its original condition, is damaged or missing parts
  • Item purchased was marked as “Sale” or “Final Sale”

RETURN & EXCHANGE INSTRUCTIONS

RETURN BY MAIL

Send your merchandise to us at the address below in its original packaging. Include an invoice, receipt, or other proof of purchase and let us know why you’re returning it.

Attn: Returns
The Canyon
5911 1/2 Franklin Avenue
Los Angeles, California, 90028

Unfortunately, you will have to pay the shipping charges.

 

RETURN TO STORE

Bring your eligible merchandise along with the original invoice or another form of proof of purchase, a photo ID and the payment method used when you placed your order.

 

RETURN BY MAIL REFUNDS

Once your return is received and inspected, we’ll notify you if your refund has been approved or not. If it’s approved, then your refund will be processed and a credit will be applied to your original payment method. Gift cards are final sale and may not be returned or redeemed for cash.

 

EXCHANGES

If you wish to exchange a defective or damaged item by mail, mail your item to us at the address below and include a detailed description of the issue:

Attn: Exchanges
The Canyon
5911 1/2 Franklin Avenue

Los Angeles, California, 90028

Unfortunately,  you will have to pay for shipping.

Thanks for shopping with us!